Managed Services Add On's

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Monitoring

Accordion Arrow
Service One-Time Setup / Configuration Self-Managed
(Only Server Package) 		Semi Managed
(We Share the Work) 		Fully Managed
(We Do It All)
Hardware
(If Applicable)
Initial hardware assessment Basic hardware monitoring is done by Leapswitch Team Monitors server performance (CPU, RAM, Disk); assists on reported issues i
LeapSwitch checks server hardware (CPU, disk, memory) and resolves when issues are reported
 Continuous monitoring of servers, automated alerts for hardware failures (CPU, RAM, Disk), and full intervention i
LeapSwitch monitors and resolves hardware failures and performance issues automatically
Network Devices
(Switches, Routers)
Initial setup Monitoring not included Checks router and switch performance; assists on reported issues i
LeapSwitch verifies device performance and assists on request
 Full monitoring, updates, performance tuning, and automated resolution i
LeapSwitch handles full monitoring and issue resolution for routers, switches, and other network devices
System/OS
(Linux/ Windows Servers)
Configure OS/ server metrics Customer monitors system/OS performance Assists on OS health checks (disk space, memory usage) when reported i
LeapSwitch monitors system performance, applies updates and patches when needed
 Continuous monitoring of OS performance, automatic patching and optimization i
LeapSwitch resolves OS-related issues without customer intervention
Ports
 Critical port monitoring setup Customer tests port availability Assists with resolving port connectivity issues when reported i
Full monitoring of network ports (80, 443, etc.) with automated alerts and resolution
 Continuous monitoring of critical network ports and automated resolution of port access issues i
LeapSwitch ensures all ports are secure, accessible, and resolves issues proactively
Website
 Uptime and performance dashboards Customer monitors uptime via own tools Assists with website downtime or performance issues when reported i
Full monitoring of website uptime, performance optimization, and issue resolution
 Continuous monitoring of website uptime, load time, and automated fixes i
LeapSwitch ensures full website performance and resolves issues automatically without customer intervention
Storage
 Configure storage monitoring Customer monitors storage usage Checks storage health ; assists on reported issues i
Full monitoring of storage systems, capacity optimization, and performance checks
 Continuous monitoring of storage systems with alerts, remediation, and performance optimization i
LeapSwitch handles all storage systems, including capacity management and performance optimization
SSL
 Certificates monitoring Customer installs SSL Assist with renewal or replacement on request i
Helps only when a certificate is expiring or needs replacement
 Full SSL lifecycle management including deployment, renewal, automation i
Full SSL management including automatic certificate deployment, renewal, and expiration handling
Hardware (If Applicable)
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One-Time Setup / Configuration
Initial hardware assessment
Only Server Package (Self-Managed)
Basic hardware monitoring is done by Leapswitch Team
Managed Server
(We Share the Work)
Monitors server performance (CPU, RAM, Disk); assists on reported issues i
LeapSwitch checks server hardware (CPU, disk, memory) and resolves when issues are reported
Premium Managed
(We Do It All)
Continuous monitoring of servers, automated alerts for hardware failures (CPU, RAM, Disk), and full intervention i
LeapSwitch monitors and resolves hardware failures and performance issues automatically
Network Devices (Switches, Routers)
Arrow
One-Time Setup / Configuration
Initial setup
Only Server Package (Self-Managed)
Monitoring not included
Managed Server
(We Share the Work)
Checks router and switch performance; assists on reported issues i
LeapSwitch verifies device performance and assists on request
Premium Managed
(We Do It All)
Full monitoring, updates, performance tuning, and automated resolution i
LeapSwitch handles full monitoring and issue resolution for routers, switches, and other network devices
System/OS (Linux/ Windows Servers)
Arrow
One-Time Setup / Configuration
Configure OS/ server metrics
Only Server Package (Self-Managed)
Customer monitors system/OS performance
Managed Server
(We Share the Work)
Assists on OS health checks (disk space, memory usage) when reported i
LeapSwitch monitors system performance, applies updates and patches when needed
Premium Managed
(We Do It All)
Continuous monitoring of OS performance, automatic patching and optimization i
LeapSwitch resolves OS-related issues without customer intervention
Ports
Arrow
One-Time Setup / Configuration
Critical port monitoring setup
Only Server Package (Self-Managed)
Customer tests port availability
Managed Server
(We Share the Work)
Assists with resolving port connectivity issues when reported i
Full monitoring of network ports (80, 443, etc.) with automated alerts and resolution
Premium Managed
(We Do It All)
Continuous monitoring of critical network ports and automated resolution of port access issues i
LeapSwitch ensures all ports are secure, accessible, and resolves issues proactively
Website
Arrow
One-Time Setup / Configuration
Uptime and performance dashboards
Only Server Package (Self-Managed)
Customer monitors uptime via own tools
Managed Server
(We Share the Work)
Assists with website downtime or performance issues when reported i
Full monitoring of website uptime, performance optimization, and issue resolution
Premium Managed
(We Do It All)
Continuous monitoring of website uptime, load time, and automated fixes i
LeapSwitch ensures full website performance and resolves issues automatically without customer intervention
Storage
Arrow
One-Time Setup / Configuration
Configure storage monitoring
Only Server Package (Self-Managed)
Customer monitors storage usage
Managed Server
(We Share the Work)
Checks storage health ; assists on reported issues i
Full monitoring of storage systems, capacity optimization, and performance checks
Premium Managed
(We Do It All)
Continuous monitoring of storage systems with alerts, remediation, and performance optimization i
LeapSwitch handles all storage systems, including capacity management and performance optimization
SSL
Arrow
One-Time Setup / Configuration
Certificates monitoring
Only Server Package (Self-Managed)
Customer installs SSL
Managed Server
(We Share the Work)
Assist with renewal or replacement on request i
Helps only when a certificate is expiring or needs replacement
Premium Managed
(We Do It All)
Full SSL lifecycle management including deployment, renewal, automation i
Full SSL management including automatic certificate deployment, renewal, and expiration handling

Maintenance

Accordion Arrow
Service One-Time Setup / Configuration Self-Managed
(Only Server Package) 		Semi Managed
(We Share the Work) 		Fully Managed
(We Do It All)
OS
(Linux/Windows)
Install OS and initial hardening Customer installs and updates OS Applies updates and patches when requested i
LeapSwitch installs updates and patches only when the customer asks
 Full OS lifecycle management including updates, patching, hardening, and optimization i
LeapSwitch manages OS updates, patching, security hardening, and optimization automatically
SSL
 Install certificates Customer installs SSL Assist with renewal or replacement on customer request i
Only helps when customer requests certificate renewal or replacement
 Full SSL lifecycle management including deployment, renewal, automation i
LeapSwitch fully manages SSL certificates across the environment automatically
Antivirus / Antimalware
 Agent deployment Customer manages antimalware setup Updates or config changes when requested i
Only performs actions if customer requests
 Full deployment, updates, policy enforcement, and remediation i
LeapSwitch fully manages antivirus deployment, updates, policy enforcement, and remediation
ACL
 Initial access control setup Customer manages own ACLs Updates or modifications when requested i
Only changes ACLs when customer requests
 Full ACL lifecycle management including creation, updates, monitoring, and auditing i
LeapSwitch manages ACLs continuously without customer intervention
Email
 Configure SPF/ DKIM/DMARC and routing Customer configures email settings Helps with policy changes, configuration issues when requested i
Assists only if customer requests email fixes or routing changes
 Full email platform management including routing, security, monitoring, and optimization i
LeapSwitch fully manages email platform, security, routing, and deliverability
Control Panel
(cPanel/Plesk)
Install with standard services Customer manages control panel settings Assist with config changes when requested i
Only helps when configuration issues are reported
 Full control panel management including DNS, backups, email, DBs, and users i
LeapSwitch fully manages the control panel and its components
Backup
 Configure jobs and retention Customer manages backup schedule Verifies backups; assists with restores on request i
Only assists when backups fail or restore requested
 Full backup lifecycle management, including scheduling, verification, restoration i
LeapSwitch fully manages backup processes, verification, and restores
Load Balancer
(HAProxy, Nginx)
Setup initial configuration Customer manages load balancing Assist with tuning or updates when requested i
Only helps if tuning/updates requested by customer
 Full lifecycle management including scaling and optimization i
LeapSwitch fully manages load balancing, scaling, and performance
VLAN
 Initial setup Customer configures VLAN/routing Assist with changes when requested i
Only intervenes on customer request
 Full VLAN and routing management including optimization i
LeapSwitch fully manages VLANs, routing, and optimization
Infra Cost
 Initial cloud/ infra cost analysis Customer manages cloud/infra costs Provides recommendations when requested i
Supports only when customer asks
 Continuous monitoring, optimization, scaling i
LeapSwitch manages cost optimization automatically
APM
 Setup dashboards Customer installs APM tools Provides troubleshooting assistance when customer requests help i
Assists only when requested by customer
 Full lifecycle management including deployment, monitoring, optimization i
Full lifecycle management including deployment, monitoring, optimization
OS (Linux/Windows)
Arrow
One-Time Setup / Configuration
Install OS and initial hardening
Only Server Package (Self-Managed)
Customer installs and updates OS
Managed Server
(We Share the Work)
Applies updates and patches when requested i
LeapSwitch installs updates and patches only when the customer asks
Premium Managed
(We Do It All)
Full OS lifecycle management including updates, patching, hardening, and optimization i
LeapSwitch manages OS updates, patching, security hardening, and optimization automatically
SSL
Arrow
One-Time Setup / Configuration
Install certificates
Only Server Package (Self-Managed)
Customer installs SSL
Managed Server
(We Share the Work)
Assist with renewal or replacement on customer request i
Only helps when customer requests certificate renewal or replacement
Premium Managed
(We Do It All)
Full SSL lifecycle management including deployment, renewal, automation i
LeapSwitch fully manages SSL certificates across the environment automatically
Antivirus / Antimalware
Arrow
One-Time Setup / Configuration
Agent deployment
Only Server Package (Self-Managed)
Customer manages antimalware setup
Managed Server
(We Share the Work)
Updates or config changes when requested i
Only performs actions if customer requests
Premium Managed
(We Do It All)
Full deployment, updates, policy enforcement, and remediation i
LeapSwitch fully manages antivirus deployment, updates, policy enforcement, and remediation
ACL
Arrow
One-Time Setup / Configuration
Initial access control setup
Only Server Package (Self-Managed)
Customer manages own ACLs
Managed Server
(We Share the Work)
Updates or modifications when requested i
Only changes ACLs when customer requests
Premium Managed
(We Do It All)
Full ACL lifecycle management including creation, updates, monitoring, and auditing i
LeapSwitch manages ACLs continuously without customer intervention
Email
Arrow
One-Time Setup / Configuration
Configure SPF/ DKIM/DMARC and routing
Only Server Package (Self-Managed)
Customer configures email settings
Managed Server
(We Share the Work)
Helps with policy changes, configuration issues when requested i
Assists only if customer requests email fixes or routing changes
Premium Managed
(We Do It All)
Full email platform management including routing, security, monitoring, and optimization i
LeapSwitch fully manages email platform, security, routing, and deliverability
Control Panel (cPanel/Plesk)
Arrow
One-Time Setup / Configuration
Install with standard services
Only Server Package (Self-Managed)
Customer manages control panel settings
Managed Server
(We Share the Work)
Assist with config changes when requested i
Only helps when configuration issues are reported
Premium Managed
(We Do It All)
Full control panel management including DNS, backups, email, DBs, and users i
LeapSwitch fully manages the control panel and its components
Backup
Arrow
One-Time Setup / Configuration
Configure jobs and retention
Only Server Package (Self-Managed)
Customer manages backup schedule
Managed Server
(We Share the Work)
Verifies backups; assists with restores on request i
Only assists when backups fail or restore requested
Premium Managed
(We Do It All)
Full backup lifecycle management, including scheduling, verification, restoration i
LeapSwitch fully manages backup processes, verification, and restores
Load Balancer (HAProxy, Nginx)
Arrow
One-Time Setup / Configuration
Setup initial configuration
Only Server Package (Self-Managed)
Customer manages load balancing
Managed Server
(We Share the Work)
Assist with tuning or updates when requested i
Only helps if tuning/updates requested by customer
Premium Managed
(We Do It All)
Full lifecycle management including scaling and optimization i
LeapSwitch fully manages load balancing, scaling, and performance
VLAN
Arrow
One-Time Setup / Configuration
Initial setup
Only Server Package (Self-Managed)
Customer configures VLAN/routing
Managed Server
(We Share the Work)
Assist with changes when requested i
Only intervenes on customer request
Premium Managed
(We Do It All)
Full VLAN and routing management including optimization i
LeapSwitch fully manages VLANs, routing, and optimization
Infra Cost
Arrow
One-Time Setup / Configuration
Initial cloud/ infra cost analysis
Only Server Package (Self-Managed)
Customer manages cloud/infra costs
Managed Server
(We Share the Work)
Provides recommendations when requested i
Supports only when customer asks
Premium Managed
(We Do It All)
Continuous monitoring, optimization, scaling i
LeapSwitch manages cost optimization automatically
APM
Arrow
One-Time Setup / Configuration
Setup dashboards
Only Server Package (Self-Managed)
Customer installs APM tools
Managed Server
(We Share the Work)
Provides troubleshooting assistance when customer requests help i
Assists only when requested by customer
Premium Managed
(We Do It All)
Full lifecycle management including deployment, monitoring, optimization i
Full lifecycle management including deployment, monitoring, optimization

Troubleshooting

Accordion Arrow
Service One-Time Setup / Configuration Self-Managed
(Only Server Package) 		Semi Managed
(We Share the Work) 		Fully Managed
(We Do It All)
Applications
 Initial deployment Customer installs and updates applications Limited support for reported issues i
Only helps when customer reports errors or performance issues
 Full lifecycle management including updates, optimization, troubleshooting i
LeapSwitch handles everything automatically
Database
(SQL/MySQL/PostgreSQL)
Initial deployment/ configuration Customer monitors DB performance Limited support for reported issues i
Only assists on customer-reported database errors or performance issues
 Full lifecycle management including tuning, optimization, monitoring i
LeapSwitch manages DB fully without intervention
Websites
 Initial deployment/ configuration Customer monitors Website/app performance Limited support for reported issues i
Assists with website downtime or performance issues when reported
 Full management including troubleshooting, optimization, performance i
LeapSwitch manages websites completely
DR
 Configure DR environment Customer manages setup, recovery, and DR monitoring Limited support during failover/recovery i
Only assists when customer triggers failover or recovery
 Fully manage DR including replication, failover, validation, monitoring i
LeapSwitch handles DR automatically
VPN
 Initial gateway deployment Customer manages VPN Limited support for connection issues i
Only assists when customer reports connectivity issues
 Full VPN management including gateways, access, monitoring, troubleshooting i
LeapSwitch manages VPN completely
Routing
 Initial configuration Customer configures VLAN/routing Limited support for reported issues i
Only assists when routing problems are reported
 Full routing management and optimization i
LeapSwitch manages routing fully
MPLS/P2P
 Connectivity configuration Customer manages network configuration Limited support for reported issues i
Only assists when connectivity issues are reported
 Full network management including monitoring, optimization, troubleshooting i
LeapSwitch manages MPLS/ P2P fully
Restore of Backups
 Configure restore procedures Customer performs restores Limited support when customer requests restore i
Only assists when restore requested by customer
 Full restoration management including testing and verification i
LeapSwitch handles restore fully
Firewall
 Initial deployment/ configuration Customer manages Firewall Limited support for reported issues i
Only assists when firewall problems are reported
 Full firewall management including rules, updates, monitoring, tuning i
LeapSwitch manages firewall fully
Microservices / Containerization
 Initial deployment Not included Limited support for reported issues i
Only assists when customer reports issues
 Full lifecycle management including orchestration, monitoring, scaling, troubleshooting i
LeapSwitch manages microservices fully
Kubernetes K8s
 Cluster architecture and node setup Not included Limited support for reported issues i
Only assists when customer reports issues
 Fully managed cluster including deployment, scaling, monitoring, troubleshooting i
LeapSwitch manages Kubernetes cluster fully
Applications
Arrow
One-Time Setup / Configuration
Initial deployment
Only Server Package (Self-Managed)
Customer installs and updates applications
Managed Server
(We Share the Work)
Limited support for reported issues i
Only helps when customer reports errors or performance issues
Premium Managed
(We Do It All)
Full lifecycle management including updates, optimization, troubleshooting i
LeapSwitch handles everything automatically
Database (SQL/MySQL/PostgreSQL)
Arrow
One-Time Setup / Configuration
Initial deployment/ configuration
Only Server Package (Self-Managed)
Customer monitors DB performance
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists on customer-reported database errors or performance issues
Premium Managed
(We Do It All)
Full lifecycle management including tuning, optimization, monitoring i
LeapSwitch manages DB fully without intervention
Websites
Arrow
One-Time Setup / Configuration
Initial deployment/ configuration
Only Server Package (Self-Managed)
Customer monitors Website/app performance
Managed Server
(We Share the Work)
Limited support for reported issues i
Assists with website downtime or performance issues when reported
Premium Managed
(We Do It All)
Full management including troubleshooting, optimization, performance i
LeapSwitch manages websites completely
DR
Arrow
One-Time Setup / Configuration
Configure DR environment
Only Server Package (Self-Managed)
Customer manages setup, recovery, and DR monitoring
Managed Server
(We Share the Work)
Limited support during failover/recovery i
Only assists when customer triggers failover or recovery
Premium Managed
(We Do It All)
Fully manage DR including replication, failover, validation, monitoring i
LeapSwitch handles DR automatically
VPN
Arrow
One-Time Setup / Configuration
Initial gateway deployment
Only Server Package (Self-Managed)
Customer manages VPN
Managed Server
(We Share the Work)
Limited support for connection issues i
Only assists when customer reports connectivity issues
Premium Managed
(We Do It All)
Full VPN management including gateways, access, monitoring, troubleshooting i
LeapSwitch manages VPN completely
Routing
Arrow
One-Time Setup / Configuration
Initial configuration
Only Server Package (Self-Managed)
Customer configures VLAN/routing
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists when routing problems are reported
Premium Managed
(We Do It All)
Full routing management and optimization i
LeapSwitch manages routing fully
MPLS/P2P
Arrow
One-Time Setup / Configuration
Connectivity configuration
Only Server Package (Self-Managed)
Customer manages network configuration
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists when connectivity issues are reported
Premium Managed
(We Do It All)
Full network management including monitoring, optimization, troubleshooting i
LeapSwitch manages MPLS/ P2P fully
Restore of Backups
Arrow
One-Time Setup / Configuration
Configure restore procedures
Only Server Package (Self-Managed)
Customer performs restores
Managed Server
(We Share the Work)
Limited support when customer requests restore i
Only assists when restore requested by customer
Premium Managed
(We Do It All)
Full restoration management including testing and verification i
LeapSwitch handles restore fully
Firewall
Arrow
One-Time Setup / Configuration
Initial deployment/ configuration
Only Server Package (Self-Managed)
Customer manages Firewall
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists when firewall problems are reported
Premium Managed
(We Do It All)
Full firewall management including rules, updates, monitoring, tuning i
LeapSwitch manages firewall fully
Microservices / Containerization
Arrow
One-Time Setup / Configuration
Initial deployment
Only Server Package (Self-Managed)
Not included
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists when customer reports issues
Premium Managed
(We Do It All)
Full lifecycle management including orchestration, monitoring, scaling, troubleshooting i
LeapSwitch manages microservices fully
Kubernetes K8s
Arrow
One-Time Setup / Configuration
Cluster architecture and node setup
Only Server Package (Self-Managed)
Not included
Managed Server
(We Share the Work)
Limited support for reported issues i
Only assists when customer reports issues
Premium Managed
(We Do It All)
Fully managed cluster including deployment, scaling, monitoring, troubleshooting i
LeapSwitch manages Kubernetes cluster fully

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